Help Desk Specialist (Entry Level) Job at DigiFlight, Inc., Columbia, MD

dTQySitiZFV1TU56T0NWSnE1akNQbUFRVlE9PQ==
  • DigiFlight, Inc.
  • Columbia, MD

Job Description

Core Responsibilities:

  • Provide technical support: Answer user inquiries, troubleshoot hardware and software problems, and guide users through solutions.
  • Troubleshoot and diagnose: Identify the root cause of technical issues and implement appropriate solutions.
  • Document and track issues: Log all incidents, including descriptions, troubleshooting steps, and resolutions, for future reference.
  • Escalate complex issues: Forward unresolved problems to higher-level IT personnel for further investigation and resolution.
  • Maintain and update knowledge base: Contribute to the creation and maintenance of a knowledge base of common issues and solutions.
  • Provide training and guidance: Assist users with basic IT skills and provide guidance on using company software and hardware.
  • Follow up on resolved issues: Ensure that users are satisfied with the solutions provided and follow up on any outstanding issues.
  • Maintain accurate records: Keep detailed records of all support requests, including the problem, solution, and resolution time.
  • Monitor system performance: Monitor system performance and identify potential problems before they escalate.
  • Stay current with technology: Keep up-to-date with the latest IT trends and technologies.
  • Communicate effectively: Communicate clearly and concisely with users, both verbally and in writing.
  • Provide excellent customer service: Be patient, helpful, and understanding when dealing with users who may be frustrated or unsure of how to use technology.

Job Tags

Similar Jobs

JSM & ASSOC LLC

PBB Technician Job at JSM & ASSOC LLC

 ...LLC) is accepting applications for qualified and experienced Technicians to join our team! The PBB Technician is a mid-level role...  ...screening, a driver's license check and validation, federal fingerprinting, and a security threat assessment, as well as airport security... 

TekPro Engineering

NDT Inspector - Aerospace Manufacturing Job at TekPro Engineering

 ...A long-established precision manufacturer located in the western suburbs is seeking an experienced Non-Destructive Testing (NDT) Inspector to join their quality team on 2nd shift. This position plays a key role in ensuring the highest standards of quality and reliability... 

JLL

Category Manager, JLL Marketplace Job at JLL

OverviewJLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering... 

Skip's Petoskey Glass, Inc.

Glazier (glass installer) Job at Skip's Petoskey Glass, Inc.

 ...Job Description Job Description Benefits: ~ Paid time off Glass installer needed for immediate opening. Looking for a reliable and hardworking individual. Experience preferred but will train. Health insurance, dental, vision and matching 401k benefits offered... 

Ethos Veterinary Health

Veterinary Assistant Job at Ethos Veterinary Health

 ...Northeast Indiana Veterinary Emergency and Specialty Hospital (NIVES) in historic Fort Wayne, IN, is hiring a full-time Experienced...  ...Development platform with RACE approved CE! Approved Veterinary Assistant Program; an approved program through the National Association...