Job Description

Job Description

Job Description

Description:

POSITION TITLE: Residential Facility Technician W-H Class: Non-Exempt

REPORTS TO: Senior Maintenance Manager Hrs/Wk: 40 hrs. (NTE 9 MONTHS)

DEPARTMENT: Maintenance Division: 001/002

JOB DUTIES AND RESPONSIBILITIES:

The following statements provide an overview of a Residential Facility Technician's primary functions, skills needed, and responsibilities. This list is not exhaustive of all job requirements.

ESSENTIAL JOB FUNCTIONS:

1. Respond to and complete assigned maintenance work orders in a timely and professional manner, including routine, emergency, and preventative maintenance tasks.
2. Diagnose and repair issues related to plumbing, electrical, HVAC, carpentry, and general building systems.
3. Perform inspections of units and facilities to identify maintenance needs and ensure safety and compliance with applicable codes and standards.
4. Maintain accurate records of work performed, parts used, and time spent on work orders using a digital or paper-based tracking system.
5. Collaborate with property managers, residents, and other maintenance personnel to ensure efficient communication and service delivery.
6. Monitor and manage inventory of tools, equipment, and maintenance supplies; report shortages and request reorders as needed.
7. Ensure proper handling and disposal of hazardous materials and follow all safety guidelines and regulations.
8. Assist with unit turnovers, renovations, and property improvement projects as directed.
9. Participate in on-call rotation and respond to after-hours emergencies as required.
10. Maintain cleanliness and organization of maintenance work areas, storage rooms, and facilities-related equipment.
11. Provide courteous, respectful, and professional customer service to residents and staff at all times.

PERFORMANCE STANDARDS:

1. Response Time:
   Complete all assigned work orders within the designated timeframes, including both routine and emergency repairs, to ensure minimal disruption to residents and operations.
2. Quality of Work:
   Perform repairs correctly the first time, adhering to established maintenance standards, with minimal need for follow-up visits or rework.
3. Customer Satisfaction:
   Consistently achieve high satisfaction ratings from residents and staff, as measured through surveys, feedback forms, or direct reporting.
4. Safety Compliance:
   Follow all agency safety policies and OSHA regulations, including the proper use of personal protective equipment (PPE), tools, and safe handling of hazardous materials.
5. Training and Certification:
   Attend all required training programs, maintain any licenses or certifications required for the position, and stay up to date on changes in codes, procedures, and best practices.
6. Inventory Management:
   Accurately track tools and supply usage, notify supervisors of low inventory, and ensure that essential materials are available to complete routine and emergency repairs without delay.
7. Communication:
   Maintain clear, courteous, and professional communication with residents, coworkers, and supervisors. Provide timely updates on the status of work orders and address concerns proactively.
8. Professionalism:
   Represent the agency in a respectful and professional manner, including wearing appropriate attire, practicing good hygiene, and upholding the organization's values in all interactions.
9. Preventive Maintenance:
   Regularly perform inspections and scheduled maintenance to identify and resolve minor issues before they develop into major problems, contributing to the longevity and efficiency of building systems.
10. Cost-Effectiveness:
    Use materials and resources efficiently, minimize waste, and select repair methods that balance quality with cost, contributing to the agency’s goal of responsible budgeting and operations.

BEHAVIORAL COMPETENCIES

1. Accountability:
   Demonstrates responsibility for individual actions and outcomes. Follows through on assigned tasks, meets deadlines, and upholds high ethical and professional standards in all work activities.
2. Customer Service:
   Exhibits a positive, service-oriented attitude. Communicates effectively with residents, actively listens to their concerns, and provides timely, respectful, and solution-focused support.
3. Teamwork:
   Works effectively and cooperatively with coworkers, supervisors, and external vendors. Shares information, supports team efforts, and contributes to a positive and productive work environment.
4. Oral and Written Communication:
   Communicates clearly and professionally in both verbal and written forms. Prepares accurate documentation and conveys information in a concise, organized, and audience-appropriate manner.
5. Safety Awareness:
   Maintains a strong awareness of safety procedures and consistently follows all safety policies, including the proper use of tools, equipment, and personal protective gear to ensure a hazard-free environment.
6. Flexibility:
   Adapts to changing priorities, assignments, or conditions without compromising quality or performance. Demonstrates openness to new ideas, procedures, or feedback.

TECHINCAL COMPETENCIES

1. Technical Expertise:
   Demonstrates the ability to diagnose and perform a wide range of maintenance and repair tasks across multiple trades, including electrical, plumbing, carpentry, HVAC, and general building systems, using appropriate tools and techniques.
2. Appliance Repair:
   Effectively troubleshoots, repairs, and maintains common household and facility appliances, such as stoves, refrigerators, dishwashers, and washing machines, ensuring they are safe and fully operational.
3. Groundskeeping:
   Performs routine landscaping and exterior maintenance tasks, including mowing, trimming, pruning, weeding, leaf cleanup, and snow/ice removal to maintain a clean and safe outdoor environment.
4. Dexterity and Physical Capability:
   Demonstrates physical skill and strength necessary to safely operate tools and equipment, lift and move heavy objects, and perform maintenance tasks requiring endurance and mobility.
5. Attention to Detail:
   Carefully inspects work areas, identifies small issues before they escalate, and ensures all maintenance and repair work meets high standards for quality, safety, and code compliance.

KNOWLEDGE, SKILLS, AND ABILITIES:

1. Physical ability to perform all the duties of the position description, with or without reasonable accommodation.
2. Basic computer skills, including email, internet, and word processing.
3. Knowledge of local building and safety codes.
4. Understanding of energy conservation and efficient use of resources.
5. Knowledge of basic math skills for measuring and calculating dimensions.
6. Knowledge of inventory management and procurement processes.
7. Ability to prioritize and manage multiple tasks and projects simultaneously.
8. Effective communication skills, including active listening, clear and concise verbal, and written communication.
9. Ability to diagnose and repair a variety of maintenance issues in a timely manner, including electrical, plumbing, HVAC, and carpentry repairs.
10. Ability to maintain accurate and detailed records and reports related to work orders and maintenance activities.
11. Mindfulness and ability to perform work accurately and efficiently.
12. Ability to work in a fast-paced and constantly changing environment.
13. Flexibility and adaptability to manage unexpected situations and changes in work priorities.
14. Knowledge of fair housing laws and local and state regulations.
15. Ability to be insured under the Authority’s vehicle policy and fidelity bond.

EDUCATION & EXPERIENCE

To be suitable for this position the following education and or/experience is required:

1. High School Diploma or equivalent (G.E.D.). (PREFERRED)
2. At least one year of facilities maintenance, construction, or repair experience in a residential or commercial setting. (Two years preferred)
3. Knowledge of basic maintenance techniques and tools.
4. Ability to work independently and as part of a team.
5. Basic understanding of building systems, codes, and regulations.
6. A Driver's License is required

PHYSICAL REQUIREMENTS

• Ability to work indoors/outdoors, withstand physical exertion, and move through cramped spaces/stairwells to diagnose issues and perform maintenance
• Ability to stand, walk, and work in various positions for extended periods of time.
• Ability to lift and move heavy objects up to 50 pounds and use proper equipment and safety precautions to prevent injuries.
• Ability to climb ladders, work in confined spaces, and work at heights.
• Ability to perform manual labor tasks such as digging, shoveling, and using hand tools.
• Ability to operate motorized equipment such as snow blowers, lawn mowers, and other maintenance equipment.
• Ability to work in various weather conditions, including extreme heat, cold, and wet environments.
• Good vision, hearing, and physical dexterity to use hand and power tools effectively and safely.

WORK ENVIRONMENT

• Common workplace hazards for maintenance and construction workers include physical, chemical, biological, and psychosocial elements that may require special safety precautions and personal protective gear.

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