Job Description

Job Description

Job Description

Overview

We are seeking a reliable and organized Remote Customer Care Coordinator to serve as a key point of contact for our customers. In this role, you’ll provide direct support via phone, email, and chat, while also coordinating with internal teams to ensure that customer needs are met efficiently and professionally.

Responsibilities

• Respond to customer inquiries across phone, email, and chat channels

• Coordinate with internal teams to resolve customer concerns promptly

• Maintain accurate records and case updates in the CRM system

• Follow up with customers to ensure satisfaction and issue resolution

• Assist with documentation and form completion as needed

• Ensure a smooth, consistent experience throughout the customer journey

Qualifications

• Prior customer service or coordination experience preferred but not required

• Excellent communication and organizational skills

• Proficient with Google Workspace, CRM platforms, and Adobe PDF tools

• Detail-oriented with strong multitasking abilities

• Dependable with a reliable internet connection and quiet remote setup

Top Attributes

• Empathetic and customer-focused

• Organized and proactive

• Comfortable using technology and learning new tools

Benefits

• $24 per hour

• Health insurance (for full-time employees)

• Company-provided equipment

• Comprehensive training and supportive team environment

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