Job Description

Job Description

Job Description

Reports To: Regional Operations Manager/CEO

FLSA Status: Non-Exempt

Position Type : Full-Time

Work Schedule: Monday – Friday – requires schedule flexibility.

Direct Reports : Medical Receptionist/Scheduler staff, Radiology Technologists

Position Summary:

The Center Operations Manager is responsible for daily operations including staffing, administrative, financial, and compliance components. Develop, implement, and monitor systems, policies, and procedures to maintain and improve quality, cost effectiveness, revenue generation, and customer experience.

Essential Duties and Responsibilities :

• Manage the operations processes to ensure smooth operations and maintain and increase Center revenue/profitability.
• Maintain effective staffing to ensure Center fully meets hours and services commitment to referring clients.
• Create productive partnerships with area Sales Executives, referring physicians, legal community and reading radiologists.
• Ensure that employees provide direct, high-quality customer service to patients. Provide leadership for continuous improvement in patient access and customer satisfaction.
• Assess the quality of patient care delivered and address and resolve customer service concerns with follow-up summary to COO.
• Oversee quality and accuracy of work performed by staff and make appropriate improvements.
• Ensure the established productivity standards are met for all technologists.
• Ensure all staff are assigned the appropriate level of work and allocate the workload of all areas to ensure that all service areas are covered. Adjust assignments to compensate for changes in workload.
• Manage staff to include; training, development, hiring, performance assessment, and timesheet tracking and approval. Continuously provide coaching; including positive and constructive feedback to reward and drive optimal staff performance.
• In consultation with Human Resources, address work issues and make recommendation for personnel actions as needed. Conduct appropriate performance/employee relations meetings and documentation.
• Develop a positive work environment by recognizing the positive contributions of the employees and by sharing information in an open and timely manner.
• Conduct productive team meetings and other communication avenues to ensure staff are always informed of new/updated procedures, policies and work processes.
• Ensure compliance with all regulatory agency requirements including, but not limited to, HIPAA and AHCA.
• Perform related duties as assigned by supervisor.
• Maintain compliance with all company policies and procedures. Demonstrate strict adherence to policies and procedures and coach staff to do the same.

QUALIFICATIONS

Formal Education:

• High School Diploma or equivalent required. Associates’ or other Degree a plus.

Related Work Experience:

• 2 – 4 years’ management experience in a radiology center, or medical office (doctors’ office, medical clinic, etc.). Experience as supervisor/manager or team lead in a medical office, clinic, radiology center, etc. is preferred.

Licenses or Certifications:

• Medical Administrative Assistant Certification, or other related training or degrees are a plus.

Specialized Knowledge/Skills:

• Knowledge of medical/radiology center administration and procedures.
• Knowledge of medical industry terminology; such as co-payments, deductibles, co-insurance, guarantor, primary, group ID, and subscriber ID.
• Excellent typing (minimum 40 WPM) and computer usage skills, including Microsoft Office.
• Knowledge of EXA (or other) electronic medical record (EMR) systems and processes.

Competencies:

• Strong leadership, organizational and communication skills.
• Must have strong analytical, problem solving, and people development skills.
• Strong time management skills and the ability to multitask, prioritize workloads, and perform several tasks at once without losing concentration.
• Clear communicator who is able to build positive relationships with Center staff and patients. Professional and efficient verbal and written communications.
• Customer service focus – ability to relate with people of diverse backgrounds, and provide excellent customer service and solutions to problems.
• Promote teamwork by working collaboratively with colleagues and management to achieve shared goals.
• Ability to coach and train direct reports effectively.
• Attention to detail.
• Sense of urgency.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards; including meeting qualitative and/or quantitative productivity standards, and maintain regular in-person punctual attendance.
• Must be able to talk, listen and speak clearly on the telephone and in person with co-workers, patients, customers, and other visitors.
• Light physical effort. Requires long periods of sitting. Must be able to lift and carry up to 25 lbs.
• Constantly uses and operates standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

This description reflects management’s assignment of essential functions. It does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time.

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