Job Description

Pool attendants are the front face of our pool operation and report to the Food & Beverage Manager. Pool Attendants are passionate about providing the highest levels of guest service and take pride in creating seamless and memorable pool experiences. Pool Attendants warmly welcome guests, owners and members as they arrive to the pool deck, provide an overview and orientation of facilities, assistance with seating arrangements and set up sun loungers and cabanas with towels and amenities as required, and are responsible for breaking down and closing the pool deck daily. They are responsible for ensuring the highest level of personal accommodations at the pool deck and will respond to all interactions in an efficient, courteous and professional manner that will achieve maximum customer engagement and comply with all Waldorf Astoria policies and procedures.

Pool attendants will:

• Setup and break down pool deck, side stations and host stand daily

• Have an eye for detail and anticipate guests needs

• Provide guests with water and coordinate daily amenity service including but not limited to cool oshibori service, sunscreen, spritzing, food & beverage offerings, and sunglass cleaning.

• Possess knowledge of food, beverage and cocktail menu items as well as information regarding preparation methods

• Assist with the summer recreation program

• Pool attendants may assist with food & beverage responsibilities and duties in the absence of pool servers or due to heavy volume when needed

• Escort guests where and whenever possible

• Clean and maintain pool area continuously. Pick up and drop off linens to/from housekeeping

• Ensure adequate supply of linen and amenities

• Have good personal presentation and interpersonal skills, an outgoing personality and a can-do approach to any task

• Have a flexible schedule with the ability to work all shifts, weekends and holidays

• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests

• Ensure safety and security is regulated and adhered to by guests, owners, members and team members

• Possess good communication skills

• Answer telephones according to Waldorf Astoria standards

• Ensure cleanliness of pool house restrooms

• Maintain a clean, neat and organized work environment

• Work harmoniously and professionally with co-workers, supervisors, and outside contacts

• Possess CPR/First Aid skills/certification

• May assist with set-up and breakdown of banquet events

• Perform other tasks or projects as assigned by management.

Experience:
Previous customer service experience is required, preferably in a luxury environment.


Skills & Abilities:
Customer service oriented, attention to detail, ability to maintain an organized workspace, maintain professionalism and composure in a high-paced, high-volume environment.


Key Competencies:
Consistently demonstrates the following team member behaviors:

• Caring, compassionate and confident

• Aware and present

• Honest, reliable and a committed team player

• Strong problem resolution skills

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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