Personal Lines Customer Services Representative Job at Brown & Brown, Walnut Creek, CA

dG91TytiZFd2TWwxTUNwUHBaL1BNV1lXVkE9PQ==
  • Brown & Brown
  • Walnut Creek, CA

Job Description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Bridge Specialty Group is seeking a Personal Lines Customer Services Representative to join our growing team in Walnut Creek, CA!


J.E. Brown, a subsidiary of Brown & Brown Insurance, is a managing general agency for retail insurance agents placing property and casualty insurance for businesses and individuals. This role will serve as a customer service representative, whose primary responsibilities are to assist incoming callers and respond to chats.


How You Will Contribute:


  • Handle a high volume of incoming phone calls and chat inquiries while maintaining excellent customer service.
  • Assist customers in servicing accounts; respond to inquiries in a timely and professional manner.
  • Navigate a variety of online carrier platforms; assist and train customers in same.
  • Learn a wide variety of insurance programs; ability to find relevant information to answer customer inquiries accurately and quickly
  • Run wildfire and brush mapping reports.
  • Process non coverage related policy endorsements.
  • Distribute general email inquiries to appropriate staff members.
  • Direct phone inquiries to appropriate staff members as needed.
  • Pursue a program of personal and professional development.
Skills & Experience to Be Successful:
  • Minimum Education required; HS diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
  • Proficient with MS Office
  • Exceptional telephone demeanor
  • Working knowledge of carrier websites (Preferred)
  • Experience with Agency Management Software Systems (Preferred)
Pay Range
$24 - $26 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:
  • Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
  • Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
  • Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
  • Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.


Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.


The Power To Be Yourself


As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".

Job Tags

Hourly pay,

Similar Jobs

Transportation Security Administration (TSA)

Airport Security Officer: Protect Travelers & Screen Job at Transportation Security Administration (TSA)

 ...maintaining security in stressful environments and working various shifts. The position offers a competitive salary ranging from $40,332 to $56,282 annually and requires U.S. citizenship. Training may require travel.#J-18808-Ljbffr Transportation Security Administration (TSA)

Kjar McKenna & Stockalper LLP

Associate Attorney, Litigation Job at Kjar McKenna & Stockalper LLP

 ...Kjar, McKenna and Stockalper, LLP are currently seeking Associate Attorney's with 1-5+ years experience practicing medical malpractice...  ...days. Our attorneys have a flexible schedule that allows for some remote work. *Qualifications:**Experience in one or more of these... 

HDT Global

CNC Operator I Job at HDT Global

 ...leader in engineering, designing and manufacturing of leading-edge military expeditionary products and rugged industrial/commercial...  ...U.S.C. 1324(b)(a)(3). Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to... 

Leedsworld Inc

Senior Salesforce Administrator - Remote Job at Leedsworld Inc

 ...your inventory and fulfill your event and gifting needs! The Position We are seeking a detail-oriented and proactive Salesforce Administrator to lead the day-to-day management, optimization, and continuous improvement of PCNAs Salesforce environment, including Sales... 

Compass Group

STAND LEAD - Kohl Center Arena Job at Compass Group

 ...course. Ability to lift 20-45 lbs and remain active during event hours. Must be able to work majority of sporting events at the Kohl Center Arena. Apply to Levy today! Levy is a member of Compass Group USA Compass Group is an equal opportunity employer...