Job Description

Job Description

Job Description

Job Purpose

Patient Care Coordinator to provide customer service assistance to clients who are arranging for medical services or products to be provided to workers’ compensation patients. The Care Coordinator is the first and main point of contact for our clients and network providers.

Key Responsibilities

• Responsible for assisting clients via phone, email, and fax.
• Ability to answer questions regarding medical services/products and pricing.
• Arrange for patients to receive medical services/products in a timely manner.
• Monitor status of treatment through closure by obtaining case updates from the providers.
• Locate/assign appropriate providers.
• Follow up with patients to make sure that all the services/products were provided and that the patient’s needs have been met.
• Update clients verbally and via email throughout and following the order process.
• Ensure all file notes are documented timely and appropriately within our system.

Required Skills/Experience

• Strong organization, problem-solving and group work leadership skills.
• Ability to interact with people of all ages and cultural backgrounds.
• Sound, current computer and small office program skills.
• Effective verbal and written communication skills with an outgoing personality.
• 1-2 years of customer or patient service experience preferred.

Work From Home Requirements

• All equipment will be provided; desktop computer, monitor, etc.
• A private, quiet, dedicated workstation is required.

Company Description

At Comp-X Medical Management, we are dedicated to evolving healthcare networks to better serve providers and members. Our mission is to streamline provider engagement processes, improve relationship management, and drive better outcomes for all stakeholders. Leveraging innovative platforms and efficient workflows, we help create a more connected and impactful healthcare system.

Comp-X Medical Management is committed to providing the highest quality of service available in the industry. Our vision is to continuously set the standard of excellence in the ancillary service market. We listen to our customers and demonstrate our abilities in the areas that matter most to them. We offer a singular solution to help our customers maximize their performance and mitigate their risk. Comp-X offers live customer support 24/7/365. We believe that outsourcing customer service to overseas call centers makes for a poor client experience. Comp-X is proud to have a customer service team that’s 100% based in the United States.

Company Description

At Comp-X Medical Management, we are dedicated to evolving healthcare networks to better serve providers and members. Our mission is to streamline provider engagement processes, improve relationship management, and drive better outcomes for all stakeholders. Leveraging innovative platforms and efficient workflows, we help create a more connected and impactful healthcare system.\r\n\r\nComp-X Medical Management is committed to providing the highest quality of service available in the industry. Our vision is to continuously set the standard of excellence in the ancillary service market. We listen to our customers and demonstrate our abilities in the areas that matter most to them. We offer a singular solution to help our customers maximize their performance and mitigate their risk. Comp-X offers live customer support 24/7/365. We believe that outsourcing customer service to overseas call centers makes for a poor client experience. Comp-X is proud to have a customer service team that’s 100% based in the United States.

Job Tags

Full time, Work at office, Work from home, Overseas,

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