Job Description
Job Description
Job Description Salary:
ThePatient Care Advocate is responsible for rounding on patients to assess needs, provide support, and ensure patient satisfaction, while also managing patient accounts as a banking custodial function at Freedom Behavioral Hospital of Ferriday. This role combines direct patient interaction with financial stewardship to support overall patient care and wellbeing.
Key Responsibilities:
Patient Advocacy & Rounding:
Conduct daily rounds on patients to assess concerns, needs, and overall satisfaction
Serve as a liaison between patients and clinical teams to address concerns and enhance care experiences
Advocate for patient rights and dignity by ensuring timely follow-up on concerns or requests
Patient Accounts Management:
Manage patient personal funds held in a local bank account for approximately 60 patients
Deposit patients personal monies and make payments on their behalf per their authorization
Maintain accurate financial records of patient funds as a separate custodial function of the hospital
Perform accounting functions for receipts and disbursements, posting and journalizing ledgers, and preparing financial account reports
Accounting & Reporting:
Prepare detailed accounting by patient and in total for monies maintained in the bank
Maintain the following journals and financial activities:
Cash Disbursements Journal
Cash Receipts Journal
Daily transaction postings
Trial Balance reports
Revenue entries for patient mail and lockbox deposits
Interest payments to individual patient ledgers
~ Write checks on patients' behalf for personal bills, care and maintenance payments, insurance, utilities, rent, subscriptions, clothing orders, eye and dental clinic payments
Financial Communication & Support:
Provide financial reports to families, patients, Social Workers, banking institutions, auditors, attorneys, and other appropriate parties as necessary
Assist families and relevant parties in closing accounts of deceased patients
Provide financial documentation for investigations upon request if issues arise or complaints are filed
Canteen Management:
Manage and operate the Patient Canteen, maintaining accurate inventory and established PAR levels
Replenish inventory as needed and operate the canteen twice weekly
Maintain accurate records of purchases and reconcile transactions with individual patient monetary accounts
Preferred Qualifications:
Education:
~ High school diploma or GED required; Associates degree in Business, Healthcare Administration, or related field preferred
Experience & Skills:
Prior experience in patient advocacy, customer service, or financial/accounting roles in a healthcare setting preferred
Strong organizational and time management skills
Excellent communication and interpersonal skills to interact effectively with patients, families, and staff
Proficiency in basic accounting functions and use of computers for documentation and reporting
Ability to maintain strict confidentiality in all patient and financial matters
Physical Requirements:
~ Ability to stand, walk, bend, and lift up to 25 pounds during patient rounding and canteen operations
Equal Employment Opportunity Statement
Freedom Behavioral Hospital of Ferriday provides equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any type, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Job Tags
Local area,
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