Position : IT Service Delivery Manager
Salary: $90,000 - $140,000 (10% bonus range)
Duration : Perm
Location : Dallas, TX (has to be 4 days onsite M-Thurs)
Target Start Date: ASAP
Interview Process: 2 rounds:
Day to Day:
The IT Service Delivery Manager will oversee the delivery of IT services and ensure high-quality support across the organization. This person will be responsible for managing the relationship between the client and the MSP, including understanding the relationship from a contractual standpoint, holding the MSP accountable, ensuring SLAs are met, and acting as the key liaison between IT and business units. The ideal candidate has a strong background in IT service management (ITSM), team leadership, and customer-focused service delivery in a fast-paced environment. Other responsibilities include:
Must Haves:
Plusses:
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