Position: Customer Success Specialist (CSS), Must be proficient in Mandarin and English Speaking , Writing and Reading skills
📍 Location: Georgetown, Penang (Onsite)
🕒 Working Hours: Monday to Sunday, 12:00 am – 11:00 am
(5 days per week, 8 working hours + 1 hour break)
💻 Job Type: Full-time (Rotational Shift)
💰 Salary: RM 3,000++ (Extra Allowances will be provided)
Overview:
The CSS is the main point of contact for customers using our client's food ordering app.
They handle customer inquiries, concerns, and provide information through inbound and
outbound phone calls.
Qualifications:
● Education: Bachelor's Degree, Diploma, or equivalent in any field.
● Work Experience: At least 6 months in customer support; call center experience
is advantageous but not mandatory. Fresh graduates can apply.
● Language: B2 level proficiency in English.
● Interpersonal Skills: Customer service-oriented, active listening, and ability to
handle inquiries professionally.
Technical Skills:
● Typing speed of at least 40wpm with 90% accuracy.
● Computer literate with proficiency in Microsoft Windows and Office.
Responsibilities:
● Assist customers in placing online orders.
● Provide support through phone calls.
● Process payments securely.
● Proactively support customers and maintain brand reputation.
● Identify and escalate priority issues.
● Collaborate with the team to improve customer support.
● Maintain and improve service quality
...coordinating across a portfolio of products that are deployed in Critical National Infrastructure (CNI) environments globally. GE Vernova is... ...for the operations of national and regional electricity grids globally. This includes a wide range of software products, from...
...Senior Healthcare Staffing Consultant - Elevate Your Career with a Dynamic Approach About Us Welcome to MLR, a groundbreaking healthcare staffing... ..., no ceilings. Flexibility to Work Anywhere: Fully remote, providing total flexibility in your work-life integration...
...Join our team as a Finance Manager to support the fast-growing AWS Public Sector business. As part of the Regions Finance team, you'll drive strategic financial planning and analysis for AWS Infrastructure Regions. This role offers the unique opportunity to own a complete...
...Job Description Salary: $22/hour Come join Peconic Landings Home Care Team! We provide home care services to clients located on the... ...and Shelter Island. Job Summary: As a Certified Home Health Aide or Personal Care Aide, you will be responsible for providing our...
...Security Officer We are an 85-bed acute care community hospital in Westfield, Massachusetts. We provide access to the world-class doctors... ...of service excellence in support of the patient/employee experience 13) Completes all incident reports objectively, writes in...