Heavy Haul Transport Call Taker/Scheduler - Tampa Job at Stepp's Towing, Tampa, FL

dll5TS9yVlNzOGwzTVNSSXE1ak5OR2NYVlE9PQ==
  • Stepp's Towing
  • Tampa, FL

Job Description

Job Description

Job Description

Salary: $17 - $18/hour

About Us
Stepps Towing & Heavy Transport, a family-owned business since 1960, proudly serves the greater Tampa Bay and Orlando areas. We specialize in light-, medium-, and heavy-duty towing, heavy transport, and auto salvage. Our team is committed to excellence, safety, and supporting our community.

Position Overview

The Heavy Haul Transport Call Taker/Scheduler will demonstrate exceptional communication skills, a strong sense of urgency, and a commitment to delivering excellent customer service. This position is responsible for handling incoming calls, accurately entering call details into our dispatch software, and coordinating efficient truckload transportation.

Essential Functions

  • Coordinate the scheduling and transportation of truckloads to ensure efficient and timely deliveries.
  • Promptly receive and respond to both emergency and non-emergency phone calls.
  • Accurately gather and record all pertinent information, including customer name and contact details, disablement and drop locations, vehicle information, and cause of breakdown.
  • Provide outstanding customer service to all callers, representing Stepps with professionalism and care.
  • Efficiently, professionally, and in a non-intrusive way, communicate deep product knowledge and its benefits to customers.
  • May also engage in upselling or cross-selling services during customer interactions, contributing to the company's sales performance.
  • Perform the duties of Dispatcher Assistant as needed in their absence.

Key Behaviors

  • Passionate, motivated, and open to growth and challenges.
  • Proactively build customer relationships and provide thoughtful solutions.
  • Maintain a professional appearance and represent Stepps with pride.
  • Strive for continuous improvement by embracing new tools and processes.
  • Demonstrate respect toward co-workers and foster a positive team environment.
  • Promote opportunities within the company and through referrals.

Required Skills & Qualifications

  • Prior knowledge of Heavy Haul Transport is required.
  • Proven experience in data entry and customer service.
  • Ability to perform effectively in high-stress or emergency.
  • Excellent organizational and time-management capabilities.
  • Demonstrated critical thinking and problem-solving skills.
  • Strong team player with exceptional interpersonal skills.
  • Effective written and verbal communication abilities.
  • High school diploma or equivalent required.

Pay

  • $17 - $18

Schedule

  • Monday to Friday - 12 pm to 8 pm

Benefits

  • 6 Paid Holidays (New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas)
  • Medical, Dental, and Vision coverage; Free Term Life Insurance
  • Paid Time Off (accruals start on day 1; available after 90 days)
  • 401(k) match up to 4%
  • Regular pay increases and career development opportunities
  • Accident, cancer/critical illness, short-term and long-term disability, and hospital indemnity insurance available

Chasing the Dream, Not the Competition.

Drug-Free Workplace.

Background check required.

Stepps Towing and Heavy Transport is an Equal Opportunity Employer.

Military Veterans are Encouraged to Apply.

Job Tags

Temporary work, Monday to Friday,

Similar Jobs

She Recruits, LLC

Healthcare Recruiter (Remote) Job at She Recruits, LLC

1099 Healthcare Recruiter (Remote) Independent Recruiter Healthcare Industry Compensation: Commission-based ($8K$10K/month minimum potential) Are you a healthcare recruiter who knows how to fill clinical roles fast and right ? Were looking for an experienced... 

ABS Kids

Registered Behavior Technician (Guaranteed Hours) Job at ABS Kids

 ...If you are a Registered Behavior Technician looking for a position that offers a set weekday work schedule, we'd love to talk to you! This position takes place at one of our new centers! This position offers: Set weekday schedule: Guaranteed 30 hours Block scheduling... 

getMed Staffing

Healthcare Staffing Recruiter- Allied Health Job at getMed Staffing

 ...Healthcare Staffing Recruiter- Allied Health Location: Omaha, NE (Onsite Position - Remote may be considered for candidates with experience in *healthcare staffing recruiting*) Are you a driven, people-focused professional looking to grow your career in sales... 

Performance Foodservice

Experienced Meat Cutter $10,000 Hiring Bonus Job at Performance Foodservice

 ...From $20 per hour based on experience ~ Work Location : 1130 industrial Ave., West Salem, WI ~ Phone: (***) ***-**** We Deliver...  ...Growth opportunities performing essential work to support Americas food distribution system Safe and inclusive working environment,... 

Dairy Farmers of America

Maintenance Technician Job at Dairy Farmers of America

 ...including cheese, butter, fluid milk, ice cream, dairy ingredients and more, under well-known and established regional brands. Our fingerprints touch thousands of brands across the marketplace, and were passionate about delivering the simple pleasures of dairy to people...