Join to apply for the Franchise Business Consultant role at Denny's 2 weeks ago Be among the first 25 applicants Join to apply for the Franchise Business Consultant role at Denny's Job Summary Franchise Business Consultants (FBCs) are field-level stewards of Denny’s transformation strategy. They bring urgency, clarity, and structure to the day-to-day operations of ~90–100 restaurants, acting as execution partners to franchisees and operational leaders. FBCs translate brand direction into local results—ensuring restaurants deliver profitable traffic, margin improvements, and an elevated guest experience. Job Summary Franchise Business Consultants (FBCs) are field-level stewards of Denny’s transformation strategy. They bring urgency, clarity, and structure to the day-to-day operations of ~90–100 restaurants, acting as execution partners to franchisees and operational leaders. FBCs translate brand direction into local results—ensuring restaurants deliver profitable traffic, margin improvements, and an elevated guest experience. Each FBC owns a critical market and is responsible for the performance of underperforming and average locations, with a focus on engineering growth where it matters most. They are accountable for delivering systemwide strategy at the ground level while protecting franchisee investment, brand equity, and local momentum. ESSENTIAL FUNCTIONS (Key Responsibilities) Own the Metrics That Matter Lead business performance across assigned markets through focused KPI management. Review restaurant-level dashboards and financial tools to assess traffic, guest satisfaction, labor, and cost metrics. Create and implement action plans to close performance gaps—then monitor, document, and track results. Provide consultative coaching to operators and above-store leaders to drive sustainable improvement. Recap visits and risks with clarity and urgency—documentation is essential. Own DMA performance; lead and facilitate quarterly DMA meetings. Track and align trends across markets; identify both at-risk patterns and breakthrough opportunities. Support Financial Performance & Business Ownership Partner with franchisees to review controllables such as labor, food cost, and to-go execution strategies. Offer business insights and consultative recommendations tied to performance trends and margin opportunities. Facilitate P&L conversations where appropriate, helping franchisees interpret results and identify areas of focus. Encourage the adoption of tools and practices that strengthen local ownership and profitability awareness. Ensure franchisees have visibility into key financial drivers and understand the levers within their control. Activate Brand Strategy Locally Execute initiatives such as CRM, pricing strategies, promotional campaigns, and tech rollouts. Help restaurant teams connect enterprise strategy to store-level results. Share local impact insights with the Support Center and RDOs—ensuring the voice of the field influences brand decision-making. Strengthen Decision-Making and Strategic Influence Partner with BSCs, RDOs, and Support Center teams to shape market-wide improvement strategies. Influence franchisee alignment and prioritization of brand initiatives. Provide market intelligence that informs broader decisions—including resource deployment, portfolio planning, and franchisee support tiers. Serve as an early warning system by escalating systemic risks and recommending cross-functional interventions. Reporting & Scope Reports to: Regional Director of Operations Partners with: Franchisees, GMs, BSCs, Field Learning, Marketing, and Ops Support Scope: ~90–100 restaurants and 10–12 franchisee relationships Tools: 365, CRM, guest data dashboards, P&L platforms, campaign readiness tools Education & Experience Requirements
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