Desktop Specialist Job at Sharp Brains, Mountain Home, AR

dTR1Si83ZFN1c1o0TkNwSm9wdkNNV01XV1E9PQ==
  • Sharp Brains
  • Mountain Home, AR

Job Description

Job Description

BACKFILL || FREELANCE || DISPATCH SUPPORT

Key Responsibilities:

  • Respond to and resolve Tier 2 support requests escalated from Tier 1.
  • Provide hands-on support for desktops, laptops, printers, mobile devices, and other peripherals.
  • Troubleshoot OS, application, and network-related issues (Windows/Mac environments).
  • Install, configure, and update software and hardware as required.
  • Support Microsoft 365 applications, Active Directory, and other enterprise tools.
  • Handle user account setups, password resets, and permission/access issues.
  • Collaborate with other IT teams or vendors to resolve complex incidents.
  • Document all support activities in the ticketing system and follow escalation procedures.

Requirements:

  • Proven experience in Tier 2 desktop or end-user support roles.
  • Strong knowledge of Windows 10/11, MS Office 365, and standard IT tools.
  • Familiarity with ITSM platforms like ServiceNow or similar.
  • Good understanding of networking basics (TCP/IP, DNS, DHCP).
  • Excellent communication and customer service skills.
  • Ability to work independently and manage multiple support requests.

Job Tags

Freelance,

Similar Jobs

Tru Medical Management

Patient Call Center Agent - Spanish Speaking Job at Tru Medical Management

 ...and principles Excellent data entry and typing skills Ability to handle stressful situations appropriately Fluency in Spanish EMR experience a bonus Benefits: ~ Holiday pay ~ Commuter benefits ~401K ~ Bereavement leave ~ On-the-job training... 

Vivian Staff Jobs

Registered Nurse (RN) - Case Management Job at Vivian Staff Jobs

 ...Manager Position Details by Location: \n \n Bronx: Bilingual Spanish preferred \n Brooklyn: Bilingual Chinese, Spanish, or Russian preferred \n Manhattan: Bilingual Cantonese or Mandarin preferred \n \n RN Case Manager Key Responsibilities: \n \n Manage... 

Ripley Entertainment Inc

Haunted Actor Job at Ripley Entertainment Inc

Job Description Job Description Ripley's Haunted Adventure-Actor Do you have a flare for scare? Ripley's is looking for you! We are hiring for actor positions at Ripley's Haunted Adventure. What is better than scaring people and getting paid for it? We are looking...

8Bit - Games Industry Recruitment

Game Designer Job at 8Bit - Games Industry Recruitment

Get AI-powered advice on this job and more exclusive features.Our client is looking for a Game Designer to help shape their next ambitious project: a new 3D top-down factory game entering prototyping in early 2026.If you enjoy creating smart systems, balancing complexity... 

24 Seven Talent

Apparel Graphic Designer Job at 24 Seven Talent

Overview Apparel Graphic Designer - License Characters at 24 Seven TalentNew York, NY...  ...Microsoft OfficeEmployment details Seniority level: Entry levelEmployment type: Full-timeJob...  .../Creative, and Information TechnologyIndustries: Staffing and RecruitingReferrals...