Job Description

Doceree is the leading Global network for HCP-only programmatic messaging , reshaping how pharmaceutical brands and healthcare agencies connect with physicians. Our Award-winning platform offers unprecedented end-to-end targeting and engagement solutions, driven by cutting-edge AI-enabled proprietary technology.

We are a Series B start-up backed by top VCs: Creaegis, Eight Roads Ventures and F-Prime Capital. Our Best Place to Work certifications reflect a dynamic team of individuals driven by an unwavering passion to make a meaningful impact on the world through ground-breaking technology. We are seeking exceptional, ambitious, and multifaceted teammates ready to join us on this thrilling mission. Are you ready to be part of something extraordinary?

What You'll Do

We are looking for a passionate client-focused and solution-oriented Customer Success Manager to join the team! You'll work closely with our pharmaceutical and agency partners to help them unlock the full potential of our platform, drive adoption of our solutions, and build long-term, trusted relationships.

• Serve as the strategic partner and day-to-day point of contact for a portfolio of high-value clients, ensuring their success with Doceree's solutions, fostering long-term client satisfaction and retention
• Leverage your understanding of HCP engagement and pharmaceutical advertising to guide clients in designing and optimising campaigns that meet their business and compliance objectives
• Lead seamless onboarding and training experiences for new clients , ensuring alignment on goals, KPIs, and technical implementation
• Act as a platform expert and trusted advisor , helping clients fully leverage Doceree's capabilities - including targeting, measurement, and reporting tools - to maximise performance
• Represent the voice of the customer internally, sharing insights with product, engineering, and commercial teams to influence platform improvements and innovation
• Proactively address client concerns and troubleshoot problems by collaborating cross-functionally to deliver fast and effective solutions
• Identify and pursue opportunities to expand client partnerships , aligned with client needs and business goals

Who You Are

• 5+ years of experience in customer success , account management , or client services within the AdTech , or digital media space
• Strong understanding of programmatic advertising ecosystems , campaign performance metrics , and digital media buying processes
• Experience working with pharmaceutical clients/accounts , particularly with an HCP targeting focus
• Exceptional communication and relationship management skills, with the ability to influence stakeholders and simplify complex topics
• Data-driven mindset with the ability to translate insights into actionable recommendations
• Strong project management skills, comfortable managing multiple projects and client priorities in a fast-paced , evolving environment
• Highly collaborative , proactive , and results-oriented

Benefits

• Competitive salary and bonus plan
• Stellar health care plan options for you and your family (Medical, Dental & Vision)
• 401K + 4% Matching
• Generous PTO, vacations & sick leave
• Extensive paid parental/maternity leave
• Team events

At Doceree, we know that our Company’s strength lies in the diversity of our employees. Doceree is proud to be an Equal Opportunity Employer and we provide equal employment and advancement opportunities to all individuals, regardless of their race, colour, national origin, religion, sex, parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, immigration status, or any other status protected under applicable federal, state and local laws. If you have a disability or special need that requires accommodation, please let us know in advance.

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