Customer Service Representative Job at BuzzClan LLC, Charleston, WV

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  • BuzzClan LLC
  • Charleston, WV

Job Description

Job Description

Job Description

Job Description

Position - Customer Service Representative (50+ Openings)

Location - South Charleston, WV 

JOB SUMMARY

The Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into a great customer experience. This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers.

ESSENTIAL FUNCTIONS

  • Duties include, but are not limited to:
  • Promoting and/saving products and service 
  • Providing an excellent customer experience via phone.
  • Negotiating and completing save/service order requests from customers
  • Working with customers patiently, tactfully, and efficient
  • Accurately informing customers of various fees and adjustments
  • Providing options to the customer based on product and service needs
  • Active listening skill
  • Ability to follow tactical call flows to optimize the customer experience.
Qualifications

MINIMUM REQUIREMENTS

  • Outstanding Customer Service skills.
  • Excellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving.
  • Basic math skills, data entry skills, and sales aptitude
  • Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills.
  • Ability to multitask in a fast-paced environment.

PREFERENCES

  • Previous Customer Service experience in a high volume
  • 12+ Months of Call Center experience or equivalent required
  • 1 yr contact center and 1 yr retention experience are preferred
  • High school diploma or the equivalent

Additional Information

All your information will be kept confidential according to EEO guidelines.

Job Tags

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