Care Coordinator Job at Cecelia Health, Boston, MA

dVl1SitMNVh1c2w1TUNCTnBKbkNNR0laV1E9PQ==
  • Cecelia Health
  • Boston, MA

Job Description

Job Description

Job Description

Who We Are:
Cecelia Health is a national virtual specialty medical practice serving people with chronic conditions across the care continuum. We expand access to care and provide personalized clinical support to help patients achieve sustained engagement and durable outcomes. Powered by digital tools and uniquely data-enabled, our integrated care approach addresses the whole person with proactive, coordinated support focused on clinical, behavioral, social, and emotional needs across cardiometabolic and related conditions. Following evidence-based guidelines and clinical best practices, our solution is scalable for health plans, providers, health systems, and life sciences.

What You'll Do:
The Care Coordinator is a remote role within our Clinical team that is responsible for handling inbound and outbound calls to support our members. In this role, the Care Coordinator will complete telephonic intake screening questionnaires, complete audio/video initial program assessments with members, conduct cold calls to pursue member engagement, and schedule member appointments. This position collaborates closely with our clinicians and plays a pivotal role in delivering outstanding customer service to our members.

Primary Responsibilities:
  • Handle inbound and outbound calls to support our members.
  • Complete intake screening questionnaires with members.
  • Complete audio/video initial program assessments with members
  • Conduct cold calls to pursue member engagement.
  • Route inbound calls to the appropriate clinician.
  • Simultaneously navigate three technology platforms (e.g. patient service center with an integrated call center, EHR system, and member-facing app).
  • Assist members with scheduling appointments with clinicians.
  • Provide outstanding customer service to all members.
  • Compose thoughtful and personalized responses to members on a variety of topics.
  • Collaborate with clinicians, team leads, and clinical managers.
  • Use critical thinking skills to address member inquiries while always aiming to achieve resolution.
  • Support clinical operations and administration as needed.
  • Other duties as assigned.
Requirements and Experience: 
  • 2+ years of healthcare/clinical experience.
  • Call agent experience is preferred.
  • Passionate about customer service and member satisfaction.
  • Ability to work independently and as part of a team.
  • Strong problem solving, critical thinking, and organizational skills.
  • Strong communication and time management skills.
  • Must be comfortable setting up and maintaining company-issued equipment (e.g. laptop, monitor, etc.).
  • Basic understanding of EHR/EMR applications.
  • Proficiency in Microsoft Office.
  • Must live in the United States.
Cecelia Health does not discriminate in employment or applications for employment based on an applicant’s sex, race, color, religion, sexual orientation, national origin, ancestry, service in the armed forces of the United States, disability, or any other protected classification as outlined by Federal, State or local laws. 

Current job openings at Cecelia Health are listed on our careers page . We will never ask you to provide sensitive financial or personal information throughout the recruitment or interview process. Cecelia Health will never extend a job offer without interviewing candidates via phone/video.


 

Powered by JazzHR

wgG1L0tUgN

Job Tags

Work at office, Local area, Live in,

Similar Jobs

Digital Marketing

Senior SEO Analyst - Remote Job at Digital Marketing

Job Description Job Description About Us DigitalMarketing.com is a Digital Marketing Firm sourced by many of the most successful and fastest growing companies in the world including Fortune 500 and Inc. Magazines 500/5000 Fastest Growing Companies. DigitalMarketing...

Hotel Genpar LTD

Bartender Job at Hotel Genpar LTD

 ...or just on their own. To deliver a great guest experience a Bartender will prepare beverages and/or serve food in a timely manner, helping...  ...beverage service is questionable Follow established hotel safety protocols and procedures at all times. Immediately report... 

CoSolutions

AV (Audio Visual) Engineer Job at CoSolutions

 ...Job Description Job Description CoSolutions is currently hiring an AV (Audio Visual) Engineer in Omaha, NE at the US Strategic Command Center. The Engineer will support the planning, development, testing, and delivery of holistic IT solutions for GOC Mission Systems... 

Career Group

Executive Assistant/Office Manager Job at Career Group

 ...A cutting edge, dynamic, and fast-growing biotechnology start-up is seeking an Executive Assistant/Office Manager for its expanding San Francisco office. This role will provide high-level administrative support to the CEO and senior executives while also overseeing office... 

Activ8 Recruitment & Solutions

Bilingual (Japanese-English) Translator/Interpreter (34966) Job at Activ8 Recruitment & Solutions

 ...A manufacturing company near the Bardstown, KY area is looking for a Bilingual (Japanese-English) Translator/Interpreter to join their team. The ideal candidate will have previous interpreting experience within a manufacturing environment. This is a full-time position...